Home Page Florida Wedding Villa Pictures Windsor Palms Villa Rates Villa Plan Map Page Contact Page On-line Calendar Theme Parks Guest Remarks Guest Faq's Links Page Site Map                             Please take time to review our questions and answers page.  We hope you will find it useful. We'll be adding more content in the future. There's too much/little information for me to decide, can't I just speak to someone? Why should I choose a villa and not a hotel? Why should I choose your villa? Is there maid service available? Are there any shops and Restaurants close by? Is there plenty to do for the children in the villa? Are all linens and towels included? Where do I collect my key? How much does pool heat cost? When do you advise pool heat? What sort of temperatures and rainfall should I expect? Do I have to pay extra for  high chair or cot as at many other villas? Do you offer any late availability discounts / early booking discounts? Are there disabled facilities at the villa/resort? Are all the resort amenities included in the price? How do I book and what is the cancellation policy? Do you have a brochure? Who looks after the property? What if I have a problem during my stay? Has the villa got any safety features? Will I get a discount if I visit the villa again? Is there a shop on the resort? What movies can I see at Windsor Palms? How do prices in the US compare with the UK? Do you accept pets? What is your smoking policy? Is there transport to the parks? Is there a golf course nearby? Does the villa have its own phone? Are there lots of bugs and insects in Florida?       There's too much/little information for me to decide, can't I just speak to someone? We'd be only to happy to speak to you. Either call us on  +44 (0)1656743266 or send us an email and we'll call you.  Just ask for Paul or Jan when calling. Return to questions   Why should I choose a villa and not a hotel?   Hotels in the Disney area can be very expensive; in fact you will probably pay the same price for one person as you would for the entire villa for up to 10 people!  In addition you are not just in one room, you have individual lounge, dining area, kitchen, bedrooms, bathrooms and of course your own private heatable swimming pool with covered terrace (lanai). If you wish to meet with other guests you've also got all the resort amenities to share. There are also 7 TV's, 7 videos, Dvd player, play-station 2 and a music Center so there's plenty of choice for the whole family. A perfect solution to all your holiday needs. Return to questions   Why should I choose your villa?  Our villa is brand new and is located on the best resort, Windsor Palms, with its unrivalled facilities and fantastic location.  No expense has been spared furnishing the villa, or equipping the resort so you will be living in luxury throughout your stay. Once you've stayed at the villa we're sure you'll be back or recommend us to your friends and family. Return to questions   Is there maid service available? There is an optional maid service available at an extra cost. This service includes a thorough clean of the villa.  All bedding is washed and beds are remade, all pots, pans and utensils are washed and replaced in cupboards. Just leave for the parks in the morning and the villa will be spotless on your return. A great option for busy parents who deserve a luxury break. Just request maid service from the management company during your stay or let us know before you depart and we'll arrange it for you. Return to questions   Are there any shops and Restaurants close by? Within just a two minute drive there is a great selection from you to choose from.  They include: Splendid China (you can just go for a meal here, and don't have to pay to enter the park) Chinese Restaurant And Take-away (with free delivery to villa) Japanese Restaurant And Take-away (with free delivery to villa) TGI Friday's Italian Restaurant Outback Diner (great steaks) Subway (great for sandwiches) Dairy Queen (fabulous ice creams) Chemist / Pharmacy Bank (Huntington bank with ATM - Visa and Cirrus withdrawals accepted) Hair salon and tanning center (you shouldn't need the tanning center!) 24 Hr supermarket Camera and Electrical Store CD and music store ½ hour photograph developing Off-License / Liquor store Tourist Information Free parking If you can't find what you want here your only yards from Highway 192 that has literally hundreds of stores. Return to questions Is there plenty to do for the children in the villa? There are 7 TV's and 7 videos so that the  kids can watch what they want anytime.  A short walk away (2 minutes) the clubhouse has pool tables, table tennis, arcade games and a play area with swings and slides etc. Return to questions Are all linens and towels included? All towels and linens are provided. Return to questions   Where do I collect my key? You pick your key up from the management company located a couple of miles east on US 192. Return to questions   How much does pool heat cost? We charge just $120 or £80 per week. Remember you'll only require heat in the winter months. Please note that it takes between 12 an 24 hours to heat the pool so if requesting it on arrival there will be a delay before the pool is up to temperature.  Of course, if requested at time of booking the pool heat will be switched on prior to your arrival. Return to questions   When do you advise pool heat? As a rough guide pool heat is generally recommended between October and April. Return to questions   What sort of temperatures and rainfall should I expect? The chart below should give you an idea of the weather you're likely to get during a typical year. Month Temperature (o F)  Rainfall (inches) January 71 2.28 February 73 2.95 March 77 3.46 April 83 2.72 May 88 2.94 June 90 6.11 July 91 7.29 August 91 5.73 September 89 6.2 October 83 3.07 November 77 1.56 December 73 1.90 Return to questions   Do I have to pay extra for  high chair or cot as at many other villas. Unlike many other villas we provide all these free of charge. Just request at time of booking. Return to questions   Do you offer any late availability discounts / early booking discounts? At certain times we do offer reduced rates, please enquire about your preferred dates to see if we can offer you a preferred rate. Return to questions   Are there disabled facilities at the villa/resort? Although the villa is not specifically design for the disabled it is still suitable for most people.  The villa has 3 bedrooms and 3 bathrooms on the ground floor.  All baths are low to allow easier access. Return to questions   Are all the resort amenities included in the price? All resort amenities are free to all our guests at no extra charge. Return to questions   How do I book and what is the cancellation policy? The booking process is very simple.  The basic steps are: Check availability with us by phone, fax or email. We contact you via telephone or email to set up the booking. We will then require you to complete a simple booking form and place a $150 or £100 per week deposit to secure the booking. The management company will detail clauses such as the refund policy.  If this is a worry please email us and we'll send you full details.  The refund policy is no different to any standard holiday agreement. Return to questions   Do you have a brochure? We do have a brochure and would be happy to send it to you.  Please email us if you'd like a brochure.  Please note that all the information regarding our villa is on this site. We understand, however that some people do not have permanent Internet access and need to pass details onto friends and family. Return to questions   Who looks after the property? We employ a professional property management company. They look after the villa and are also on hand to assist our guests. Return to questions   What if I have a problem during my stay? Our management company would deal with any issues that arise during your stay. Return to questions   Has the villa got any safety features? As the villa is brand new it has all the safety features required by state law (and more). They include alarms on the pool doors, child safety fence around the pool and interior security lighting in case of an emergency. A fire extinguishers are also supplied for your family's safety. We also provide plastic cups, plates etc to be used in the pool area. Return to questions   Will I get a discount if I visit the villa again? If you revisit us any time within the next three years of your original vacation stay we'll guarantee to offer you the same price as on your first visit. This is to show our appreciation for giving us your business in the first few months of our business. Return to questions   Is there a shop on the resort? Yes there is a shop by the pool. It sells day-to-day items such as snacks and drinks. Return to questions   What movies can I see at Windsor Palms? The pool shop has about 20 movies at any one time. Just ask and your family can watch a film in the 58-seat cinema. It's like having your own movie theatre. The cinema is of course free as are all resort facilities. Return to questions   How do prices in the US compare with the UK? Prices in the US are much cheaper than in the UK. For example petrol is about 90p per gallon and a Big Mac is about 90p. If you want to buy clothes the local Belz Outlet Village is the place.  You will not believe the prices on branded goods if you've not visited before. Return to questions   Do you accept pets? Sorry, no pets allowed. Return to questions   What is your smoking policy? Although not possible to enforce we would really appreciate it if you would not smoke in the villa.  We have spent lots of time, effort and money on the villa and would like to keep in great condition. We also find that many guests prefer a smoke free environment.  Of course you're more than welcome to smoke around the pool, which is probably where you'll spend much of your time. Return to questions   Is there transport to the parks? The resort management at a nominal price offers transport. Return to questions   Is there a golf course nearby? There are many golf course's close by.  At present the Windsor Palms resort is negotiating preferential prices with the closest course for all its guests. This course is less than 4 minutes walk from the villa. Return to questions   Does the villa have its own phone? The villa does have a phone and local calls are free.  To make any long distance calls you will need to give a credit card number to the local phone company's operator. Full instructions are in the villa. Return to questions   Are there lots of bugs and insects in Florida? Like any hot climate there do tend to be more insects. However, a pest control company treats the villa each week.  The private pool is also screened so you won't have any problems with bugs during those long lazy evenings. Return to questions Please contact us HERE if you have any further questions. We've tried to think of everything but we may have missed something.